Buku ini membahas tentang: 1. Receiving a phone call 2. The person being called isn't in 3. Making an appointment 4. The person being called isn't available 5. Postponing an appointment 6. Receiving a Visitor 7. Reserbing a hotel room 8. Making a flight reservation 9. Asking for information on a hotel 10. Making a restaurant reservation 11. Confirming air ticket 12. Making a complaiā¦